Return and Refund Policy
What a return policy usually includes:
 
Refund period: The time frame within which the refund must be made is specified. Usually, it is 15 to 30 days, but in some cases it may be less or more.
Reason for return: Any reason for return, such as defective product, wrong product shipped, or product quality issues, etc.
Return process: How to return, such as applying online, contacting customer service, or returning in store, etc.
Refund or Exchange: It is also mentioned whether the money will be refunded or another product of equal value will be given after the return.
For example, a typical return policy might be: "Returns are accepted within 30 days of purchase for unused products in their original packaging. Upon return, the product price will be refunded or an alternative product of equal value will be offered."

A return policy typically states:

Which products are returnable: Some products are generally not returnable, such as opened or used products, personal hygiene products, etc.